Date & Time
Wednesday, June 28, 2023, 1:15 PM - 2:45 PM
Name
Tech for Good: The Future of Positive Change
Description

Case Study – Driving Engagement and Loyalty with the Under 40 Customer
The under 40 customers – Millennials and Gen Z – have grown up with technology in the palm of their hands. They want quick, easy experiences from the brands with whom they choose to do business, but they also crave in-person experiences. How can financial institutions rise to the occasion and capitalize on the opportunity to drive loyalty and create long-lasting relationships with these customers? 
Chairs: Rowan Berridge, Dominic Hirsch
Speaker: Karen Swiatocha, Citizens

Case Study – Improving Access Through Human and Digital
Technology continues to transform when, where and how consumers and businesses manage their finances, but the role of the banker is more important than ever. By embracing technology and at the same time evolving the role of bankers we can address issues of access and overall client experience. 
Chairs: Rowan Berridge, Dominic Hirsch
Speaker: Sekou Kaalund, US Bank

Panel – Tech for Good: The Future of Positive Change
The rapid changes in technology offer the industry the opportunity to serve their customers and wider society in new and innovative ways. Digital banking has revolutionized the customer experience and offering banking services through mobile channels has proved to be an effective instrument of financial inclusion. By unlocking the potential of digital transformation and other changes such as Open Banking, the industry can reach underserved demographics and deliver better user experiences to promote financial wellbeing. Clarity of vision is key to delivering purposeful products in sustainable and scalable ways.   
Moderators: Rowan Berridge
Speakers:
Anyel Arslanian, Mastercard
Matthew Saal, International Finance Corporation
Scott Speranza, HealthLock