Date & Time
Wednesday, June 28, 2023, 3:30 PM - 5:00 PM
Name
Harnessing the Power of New Technologies
Description

Case Study – An AI-enabled Future of Cybersecurity in Banking
The practice of cybersecurity convulsed with the recent announcement that AI created a new threat that can change its form. This announcement irrevocably changed cybersecurity, as banking security professionals must now consider new means of detection and mitigation. Conversely, AI will also prescribe the remedy to these new auto-generating, polymorphic threats. Understanding this technology and its effects on banking in the digital age is key for an AI-enabled future of cybersecurity in banking. 
Chairs: Dominic Hirsch, Tom Hutchings
Speaker: Ray Ragan, Securityplus Federal Credit Union

Case Study – Fireside Chat: Celebrating a Decades’ Old Anniversary with Brand New Technology: The Transformation of North Shore Bank                     
Celebrating its 100-year anniversary recently, hear how North Shore Bank has transformed banking while maintaining a strong commitment to customers. North Shore explains how self-service and assisted self-service technologies play a key part in providing value for customers and helping the bank stay competitive in a rapidly evolving banking landscape.    
Chairs: Dominic Hirsch, Tom Hutchings
Speakers:
Susan T. Doyle, North Shore Bank
Steve Nogalo, NCR

Panel – Optimising the Customer Experience
Customer expectations are evolving with technology and are now higher than ever; FIs need to keep up or they risk losing out on business and revenue. Today’s customers expect banking services to be convenient, efficient and pleasant as possible. This can be achieved by offering an appropriate range of services and features and providing clear and helpful information and assistance; all of which ensure that the customer's interactions with the bank are smooth and hassle-free. What are the key strategies banks can deploy to align with the digital age and provide the best possible customer experience?
Moderator: Dominic Hirsch
Speakers:
Maggie O'Rourke, Coconut Software
Carla Trombly, Synovus Bank
Marty vanZwietering, M&T Bank