Panel – Making the Transition From Multichannel to Omnichannel
Digital transformation is powering change in the industry, yet many banks have yet to make the transition from multichannel to omnichannel banking. Customers expect to be able to switch seamlessly between a variety of service and support channels. Organizations need a holistic data and technology strategy that can individualize at scale and deliver a secure, seamless customer journey through multiple channels with real-time decision making.
Moderator: Stewart Watterson
Mark Krebs, Celebrus
Kumar Sidhartha, Bank of Montreal (BMO)
Brandon Smallwood, Microsoft