Key Topics

Benefits of Attending

• Straight talk on what’s working and what isn’t from leading financial institutions, service providers, and payments and technology companies 

• Insights from original research on changing customer needs and behaviors, all exclusively focused on banking institutions 

• Visibility into how financial institutions can learn from fintech startups and other disruptors 

• Perspectives on which technology investments to prioritize in the coming months 

Who Attends

This event is designed for senior retail banking and payments leaders focused on customer experience and product/service delivery.  The program will address both the revenue and cost side of banking activities. 

Representative titles of executives attending include: head of retail banking, chief banking officer, channel strategy officer, digital banking executive, chief credit officer, head of experience design, payment executive, payment transformation officer, product development executive, head of branch distribution, head of self-service, customer experience manager, omnichannel manager. 

Agenda

*Subject to change