Thank you for an outstanding Retail Bank Transformation Europe!

Over 330 executives from 50+ countries came together across 28-29 November, 2023 to discuss how financial institutions can reimagine the retail bank experience to better and more profitably serve customers.

Register for RBT Europe24 taking place 19-20 November, 2024 at the Park Plaza London Riverbank.

Rooms may be reserved at 25% off best available rates at the Park Plaza London Riverbank and Park Plaza London Waterloo by entering code RBR24.

 

Key Topics

  • Artificial intelligence
  • Bank security (cyber and physical)
  • Bank transformation
  • Digital banking
  • Digital inclusion
  • Digital onboarding and decisioning
  • Evolution of customer service in the digital age
  • Leveraging data to deliver a personalised experience
  • Omnichannel integration
  • Optimising self-service channels to enhance the customer journey
  • Outsourcing and managed services
  • Payment transformation
  • Self-service and branch strategies
  • Flexible branch design

  • Shared banking hubs

Benefits of Attending

  • Straight talk on what’s working and what isn’t from leading financial institutions, service providers, and payments and technology companies 

  • Insights from original research on changing customer needs and behaviours, all exclusively focused on banking institutions 

  • Visibility into how financial institutions can learn from fintech startups and other disruptors 

  • Perspectives on which technology investments to prioritise in the coming months 

Who Attends

This event is designed for senior retail banking and payments leaders focused on customer experience and product/service delivery.  The program will address both the revenue and cost side of banking activities. 

Representative titles of executives attending include: head of retail banking, head of security, chief banking officer, chief security officer, channel strategy officer, digital banking executive, chief credit officer, head of experience design, payment executive, payment transformation officer, product development executive, head of branch distribution, head of self-service, customer experience manager, omnichannel manager. 

Featured Speakers

Okan Acar
Okan Acar
Head of Digital Banking Group
Kuveyt Türk
David Albertazzi
David Albertazzi
Director
Datos Insights
Daniel Baeriswyl
Daniel Baeriswyl
CEO and Founder
Science Card
Ann-Charlotte Bergström
Ann-Charlotte Bergström
Manager, Strategic Relations FX and ATM
FOREX
Alan Burt
Alan Burt
Retail Technology Lead
RBR Data Services
Robert Chaundy
Robert Chaundy
Manager
RBR Data Services
Carl Christon
Carl Christon
Director, Client Services
Verint
Daniele Ashton Coda
Daniele Ashton Coda
Director, Product Marketing
N26
Peggy Corstens
Peggy Corstens
COO
Geldmaat
Daniel Crennell
Daniel Crennell
Head of Service Contact
Coventry Building Society
Marco Eijsackers
Marco Eijsackers
Head of CIO Office, ING Tech Strategy & Transformation
ING
Giuseppe Era
Giuseppe Era
Team Leader Digital Payments
Intesa Sanpaolo
Helena Forest
Helena Forest
Executive Director
JPMorgan Chase
Emma Griffiths
Emma Griffiths
HO Distribution Development
Nationwide
Lachlan Gunn
Lachlan Gunn
Co-Founder and Executive Director
EAST
Matthew Haines
Matthew Haines
Head of Payments Partnerships
Barclays
Danny Haynes
Danny Haynes
Head of Product
Kroo
Dominic Hirsch
Dominic Hirsch
Head of RBR Data Services
RBR Data Services
John Horn
John Horn
Director, Cybersecurity Practice
Datos Insights
Antigoni Kourou
Antigoni Kourou
Lead Citizen Development CoE | Lead Knowledge Management
ING
Norbert Kovats
Norbert Kovats
Head of Omnichannel Transformation and Operational Support Directorate
K&H Bank
Mariia Chyketa
Mariia Chyketa
Head of Corporate Communications
PrivatBank
Simon Lynch
Simon Lynch
Account Executive
Bizagi
Stuart Mackinnon
Stuart Mackinnon
COO
NCR Atleos
Thomas Madden
Thomas Madden
Manager
RBR Data Services
Alex Maple
Alex Maple
Manager
RBR Data Services
Kateryna Maznikova
Kateryna Maznikova
Group Cash and ATM Governance
Raiffeisen Bank International
Graham Mott
Graham Mott
Director of Strategy
LINK
Howard Rawstron
Howard Rawstron
Head of Economic Crime Prevention Oversight
Lloyds Banking Group
Jose Rincon Rodriguez
Jose Rincon Rodriguez
Managing Director
Euro Automatic Cash
Jaques Rosenzvaig
Jaques Rosenzvaig
CEO
TecBan
David Shipper
David Shipper
Strategic Advisor
Datos Insights
Karen Swiatocha
Karen Swiatocha
Head of Retail Network Transformation, SVP
Citizens Bank
Cecilia Tamez
Cecilia Tamez
Chief Strategy Officer, Money Transfer Segment
Euronet Worldwide
Sam Tanskul
Sam Tanskul
Managing Director
Krungsri
Mike Vallance
Mike Vallance
Managing Director
HSBC
Annerie Vreugdenhil
Annerie Vreugdenhil
Chief Commercial Officer Personal & Business Banking
ABN AMRO
Christian Weisser
Christian Weisser
Managing Director and President of Sesami EMEA
Sesami
Bekir Yenidogan
Bekir Yenidogan
Pos Product and Business Development Manager
QNB Finansbank
Ron van Wezel
Ron van Wezel
Strategic Advisor
Datos Insights

Premier Sponsors

Additional Sponsors

Media Partners

Interested in sponsoring or speaking at this event?
Please email [email protected] for more information on our sponsorship and speaking opportunities.