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Tuesday, November 28, 2023
8:00 AM - 9:00 AM Breakfast
9:00 AM - 9:15 AM Welcome and Opening Remarks
9:15 AM - 9:45 AM Extending Your Brand Through Retail Networks
9:45 AM - 10:15 AM Keynote Presentation
10:15 AM - 10:45 AM Optimising Customer Experience
10:45 AM - 11:30 AM Break
11:30 AM - 11:55 AM Cyber Risk for Financial Services | A Sea of Change for the Industry
11:55 AM - 12:20 PM AI and Branch Transformation
12:20 PM - 12:45 PM Banking In A Digital Age
12:45 PM - 2:00 PM Lunch
2:00 PM - 2:30 PMTrack 1Seismic Change In The UK Economic Crime Legislative Landscape
2:00 PM - 2:45 PMTrack 2Achieving Hyper-Personalization Throughout the Customer Life Cycle
2:30 PM - 3:00 PMTrack 1Emerging Threats – Man-In-The-Middle/Relay Attacks
2:45 PM - 3:30 PMTrack 2How Banks Can Win in Delivering Embedded Banking Solutions
3:00 PM - 3:30 PMTrack 1Security
3:30 PM - 4:15 PM Break
4:15 PM - 4:40 PMTrack 1Revolutionising Banking Operations Through Low-Code Process Automation
4:15 PM - 4:55 PMTrack 2Card Programmes That Thrive
4:40 PM - 5:05 PMTrack 1Leveraging Tech Platforms to Become Future-Ready and Delight Your Customers
4:55 PM - 5:30 PMTrack 2The Road to Payments Modernization
5:05 PM - 5:30 PMTrack 1Kroo: The Journey of a Bank With A Conscience, Putting Customers First
5:30 PM - 6:30 PM Drinks Reception
Wednesday, November 29, 2023
8:00 AM - 9:00 AM Breakfast
9:00 AM - 9:15 AM Opening Remarks
9:15 AM - 9:45 AMTrack 1Taking The Bank Branch To The Next Level: Experience Across Multiple Markets
9:15 AM - 9:45 AMTrack 2Emerging Markets and Alternative Channels: The Future of Cross-Border Payments
9:45 AM - 10:15 AMTrack 1Managing Your Branch Network and Call Centre As One – A Branch Transformation Case Study
9:45 AM - 10:15 AMTrack 2Unravelling Fintech Dynamics: Navigating Challenges and Innovations in Digital Banking and Payments
10:15 AM - 10:45 AMTrack 1Shared Banking Hubs
10:15 AM - 10:45 AMTrack 2Digital Payments: Present or Future?
10:45 AM - 11:30 AM Break
11:30 AM - 11:55 AMTrack 1Digital Banking
11:30 AM - 11:55 AMTrack 2Beyond Branches: Innovating Payment Solutions in Banking
11:55 AM - 12:20 PMTrack 1Managing Customer Portfolios with Digital Sales Representatives
11:55 AM - 12:20 PMTrack 2Retail Strategy for Banks
12:20 PM - 12:45 PMTrack 1Fintechs and Retail Banking
12:20 PM - 12:45 PMTrack 2ATM-as-a-Service
12:45 PM - 2:00 PM Lunch
2:00 PM - 2:25 PM UX As A Service: The Paradigm Shift
2:25 PM - 2:50 PM The Geldmaat Journey
2:50 PM - 3:15 PM Update on The Global ATM Market
3:15 PM - 3:30 PM Closing Remarks

*Subject to change