Date
Tuesday, November 28, 2023
Time
2:00 PM - 2:25 PM
Name
Stream 1: Leveraging Tech Platforms to Delight Your Customers
Description

Trends evolve rapidly and Big Techs have set the expectations for customer experience. To remain competitive in a world of tight competition and tech disruption, banks need to transform and become ready for the future. This case study will discuss pathways, pointers and levers to become future-ready and deliver a superior customer experience at scale.