Wednesday, November 29, 2023
9:15 AM - 9:45 AM
Stream 1: Taking the Bank Branch to the Next Level: Experience Across Multiple Markets

Branch transformation has been a hot topic in the banking sector for several years now. Banks are steadily reducing the number of branches, while trying to provide a high level of service to their customers. The balance between digital and physical presence has become an important topic for many banking institutions. Raiffeisen Bank International, present in many markets in Central and Eastern Europe, is successfully transforming its retail branches. This presentation will look in detail at the Group’s approach and current challenges.