Thank you for an outstanding Retail Bank Transformation Europe!
Over 330 executives from 50+ countries came together across 28-29 November, 2023 to discuss how financial institutions can reimagine the retail bank experience to better and more profitably serve customers.
Leveraging data to deliver a personalised experience
Omnichannel integration
Optimising self-service channels to enhance the customer journey
Outsourcing and managed services
Payment transformation
Self-service and branch strategies
Flexible branch design
Shared banking hubs
Benefits of Attending
Straight talk on what’s working and what isn’t from leading financial institutions, service providers, and payments and technology companies
Insights from original research on changing customer needs and behaviours, all exclusively focused on banking institutions
Visibility into how financial institutions can learn from fintech startups and other disruptors
Perspectives on which technology investments to prioritise in the coming months
Who Attends
This event is designed for senior retail banking and payments leaders focused on customer experience and product/service delivery. The program will address both the revenue and cost side of banking activities.
Representative titles of executives attending include: head of retail banking, head of security, chief banking officer, chief security officer, channel strategy officer, digital banking executive, chief credit officer, head of experience design, payment executive, payment transformation officer, product development executive, head of branch distribution, head of self-service, customer experience manager, omnichannel manager.
