Join us for Retail Bank Transformation Europe!
Using Technology to Reimagine the Retail Bank Experience
Mass adoption of new services, facilitated by the latest technology, is transforming the way customers interact with their financial institutions. They now expect a seamless, multichannel banking experience, from traditional branch and self-service channels to digital banking and payments. These rapidly changing consumer behaviours and priorities challenge financial institutions, but they also present opportunities. Retail Bank Transformation Europe showcases best-in-class approaches to thrive amid disruption through discussion and case studies.
Join RBR and Aite-Novarica banking and payment experts, executives from leading financial institutions, and innovative solution providers to learn what actions financial institutions can take to reimagine the retail bank experience to better and more profitably serve customers.
Key Topics
- Artificial intelligence
- Bank security (cyber and physical)
- Bank transformation
- Digital banking
- Digital inclusion
- Digital onboarding and decisioning
- Evolution of customer service in the digital age
- Leveraging data to deliver a personalised experience
- Omnichannel integration
- Optimising self-service channels to enhance the customer journey
- Outsourcing and managed services
- Payment transformation
- Self-service and branch strategies
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Flexible branch design
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Shared banking hubs
Benefits of Attending
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Straight talk on what’s working and what isn’t from leading financial institutions, service providers, and payments and technology companies
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Insights from original research on changing customer needs and behaviours, all exclusively focused on banking institutions
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Visibility into how financial institutions can learn from fintech startups and other disruptors
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Perspectives on which technology investments to prioritise in the coming months
Who Attends
This event is designed for senior retail banking and payments leaders focused on customer experience and product/service delivery. The program will address both the revenue and cost side of banking activities.
Representative titles of executives attending include: head of retail banking, head of security, chief banking officer, chief security officer, channel strategy officer, digital banking executive, chief credit officer, head of experience design, payment executive, payment transformation officer, product development executive, head of branch distribution, head of self-service, customer experience manager, omnichannel manager.
