Join us for Retail Bank Transformation Europe!
Using Technology to Reimagine the Retail Bank Experience

Mass adoption of new services, facilitated by the latest technology, is transforming the way customers interact with their financial institutions. They now expect a seamless, multichannel banking experience, from traditional branch and self-service channels to digital banking and payments. These rapidly changing consumer behaviours and priorities challenge financial institutions, but they also present opportunities. Retail Bank Transformation Europe showcases best-in-class approaches to thrive amid disruption through discussion and case studies. 

Join Datos Insights (formerly Aite-Novarica | RBR) banking and payment experts, executives from leading financial institutions, and innovative solution providers to learn what actions financial institutions can take to reimagine the retail bank experience to better and more profitably serve customers.

Key Topics

  • Artificial intelligence
  • Bank security (cyber and physical)
  • Bank transformation
  • Digital banking
  • Digital inclusion
  • Digital onboarding and decisioning
  • Evolution of customer service in the digital age
  • Leveraging data to deliver a personalised experience
  • Omnichannel integration
  • Optimising self-service channels to enhance the customer journey
  • Outsourcing and managed services
  • Payment transformation
  • Self-service and branch strategies
  • Flexible branch design

  • Shared banking hubs

Benefits of Attending

  • Straight talk on what’s working and what isn’t from leading financial institutions, service providers, and payments and technology companies 

  • Insights from original research on changing customer needs and behaviours, all exclusively focused on banking institutions 

  • Visibility into how financial institutions can learn from fintech startups and other disruptors 

  • Perspectives on which technology investments to prioritise in the coming months 

Who Attends

This event is designed for senior retail banking and payments leaders focused on customer experience and product/service delivery.  The program will address both the revenue and cost side of banking activities. 

Representative titles of executives attending include: head of retail banking, head of security, chief banking officer, chief security officer, channel strategy officer, digital banking executive, chief credit officer, head of experience design, payment executive, payment transformation officer, product development executive, head of branch distribution, head of self-service, customer experience manager, omnichannel manager. 

Featured Speakers

Dr. Okan Acar
Dr. Okan Acar
Head of Digital Banking Group
Kuveyt Turk
Peggy Corstens
Peggy Corstens
Chief Operating Officer
Marco Eijsackers
Marco Eijsackers
Head of CIO Office | ING Tech Strategy & Transformation
Helena Forest
Helena Forest
Head of Product, EMEA Marketplace Solutions
JPMorgan Chase
John Horn
John Horn
Director, Cybersecurity Practice
Datos Insights
Kateryna Maznikova
Kateryna Maznikova
Group Cash and ATM Governance
Raiffeisenbank International
Jürgen Neubauer
Jürgen Neubauer
VP Sales, EMEA
Howard Rawstron
Howard Rawstron
Head of Economic Crime Risk Management Framework Team
Lloyds Banking Group
Soji Skariah
Soji Skariah
Managing Director & Global Head of Software & R&D
Sam Tanskul
Sam Tanskul
Managing Director
Annerie Vreugdenhil
Annerie Vreugdenhil
Chief Commercial Officer Personal & Business Banking

Premier Sponsors

Additional Sponsors

Interested in sponsoring or speaking at this event?
Please email for more information on our sponsorship and speaking opportunities.