Thank you for an outstanding Retail Bank Transformation Europe!

Over 330 executives from 50+ countries came together across 28-29 November, 2023 to discuss how financial institutions can reimagine the retail bank experience to better and more profitably serve customers.

Register for RBT Europe24 taking place 19-20 November, 2024 at the Park Plaza London Riverbank.

Rooms may be reserved at 25% off best available rates at the Park Plaza London Riverbank and Park Plaza London Waterloo by entering code RBR24.

 

Key Topics

  • Artificial intelligence
  • Bank security (cyber and physical)
  • Bank transformation
  • Digital banking
  • Digital inclusion
  • Digital onboarding and decisioning
  • Evolution of customer service in the digital age
  • Leveraging data to deliver a personalised experience
  • Omnichannel integration
  • Optimising self-service channels to enhance the customer journey
  • Outsourcing and managed services
  • Payment transformation
  • Self-service and branch strategies
  • Flexible branch design

  • Shared banking hubs

Benefits of Attending

  • Straight talk on what’s working and what isn’t from leading financial institutions, service providers, and payments and technology companies 

  • Insights from original research on changing customer needs and behaviours, all exclusively focused on banking institutions 

  • Visibility into how financial institutions can learn from fintech startups and other disruptors 

  • Perspectives on which technology investments to prioritise in the coming months 

Who Attends

This event is designed for senior retail banking and payments leaders focused on customer experience and product/service delivery.  The program will address both the revenue and cost side of banking activities. 

Representative titles of executives attending include: head of retail banking, head of security, chief banking officer, chief security officer, channel strategy officer, digital banking executive, chief credit officer, head of experience design, payment executive, payment transformation officer, product development executive, head of branch distribution, head of self-service, customer experience manager, omnichannel manager. 

Featured Speakers


Okan Acar
Group Head of Digital Banking
Kuveyt Türk

David Albertazzi
Director
Datos Insights

Daniel Baeriswyl
CEO and Founder
Science Card

Ann-Charlotte Bergström
Manager, Strategic Relations FX and ATM
FOREX

Alan Burt
Senior Manager, Retail Technology Lead
Datos Insights

Robert Chaundy
Manager
RBR Data Services

Carl Christon
Director, Client Services
Verint

Daniele Ashton Coda
Director, Product Marketing
N26

Peggy Corstens
COO
Geldmaat

Daniel Crennell
Head of Service Contact
Coventry Building Society

Marco Eijsackers
Global Head of Tech Strategy & Transformation
ING

Giuseppe Era
Team Leader Digital Payments
Intesa Sanpaolo

Helena Forest
Executive Director
JPMorgan Chase

Emma Griffiths
HO Distribution Development
Nationwide

Lachlan Gunn
Co-Founder and Executive Director
EAST

Matthew Haines
Head of Payments Partnerships
Barclays

Danny Haynes
Head of Product
Kroo

Dominic Hirsch
Head of RBR Data Services
RBR Data Services

John Horn
Director, Cybersecurity Practice
Datos Insights

Antigoni Kourou
Lead Citizen Development CoE | Lead Knowledge Management
ING

Norbert Kováts
Head of Retail Omnichannel Transformation
K&H Bank

Mariia Chyketa
Head of Corporate Communications
PrivatBank

Simon Lynch
Account Executive
Bizagi

Stuart Mackinnon
COO
NCR Atleos

Thomas Madden
Manager
RBR Data Services

Alex Maple
Manager
Datos Insights

Kateryna Maznikova
Group Cash and ATM Governance
Raiffeisen Bank International

Graham Mott
Director of Strategy
LINK

Howard Rawstron
Head of Economic Crime Prevention Oversight
Lloyds Banking Group

Jose Rincon Rodriguez
Managing Director
Euro Automatic Cash

Jaques Rosenzvaig
CEO
TecBan

David Shipper
Strategic Advisor
Datos Insights

Karen Swiatocha
Head of Retail Network Transformation, SVP
Citizens Bank

Cecilia Tamez
Chief Strategy Officer, Money Transfer Segment
Euronet Worldwide

Sam Tanskul
Managing Director
Krungsri

Mike Vallance
Managing Director
HSBC

Annerie Vreugdenhil
Chief Commercial Officer Personal & Business Banking
ABN AMRO

Christian Weisser
President EMEA
Sesami

Bekir Yenidogan
Pos Product and Business Development Manager
QNB Finansbank

Ron van Wezel
Strategic Advisor
Datos Insights

Premier Sponsors

Additional Sponsors

Media Partners

Interested in sponsoring or speaking at this event?
Please email [email protected] for more information on our sponsorship and speaking opportunities.