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Tuesday, November 28, 2023
8:00 AM - 9:00 AM Networking Breakfast
9:00 AM - 9:15 AM Welcome and Opening Remarks
9:15 AM - 9:45 AM Extending Your Brand Through Retail Networks
9:45 AM - 10:15 AM Borderless Banking
10:15 AM - 10:45 AM A Financial Platform for Sustainability and Scientific Discovery
10:45 AM - 11:30 AM Networking Break
11:30 AM - 11:55 AM Enabling Financial Services while Defending Against Threats to the Business
11:55 AM - 12:20 PM Transforming Cash Management: "My Bank in My Store"
12:20 PM - 12:45 PM Cash Usage, Protecting Cash Access and the Challenges of Acceptance
12:45 PM - 2:00 PM Networking Lunch
2:00 PM - 2:25 PMTrack 1Stream 1: Leveraging Tech Platforms to Delight Your Customers
2:00 PM - 2:25 PMTrack 2Stream 2: Emerging Markets and Alternative Channels: The Future of Cross-Border Payments
2:25 PM - 2:50 PMTrack 1Stream 1: Creating a Customer-First Channel Strategy
2:25 PM - 2:50 PMTrack 2Stream 2: Digital Payments: Present or Future?
2:50 PM - 3:30 PMTrack 1Stream 1: Branches & Bytes - Seamless Omnichannel Experiences in Retail Banking
2:50 PM - 3:30 PMTrack 2Stream 2: The Road to Payments Modernisation
3:30 PM - 4:15 PM Networking Break
4:15 PM - 4:45 PMTrack 1Stream 1: Revolutionising Banking Operations Through Low-Code Process Automation
4:15 PM - 4:55 PMTrack 2Stream 2: Card Programmes That Thrive
4:45 PM - 5:15 PMTrack 1Stream 1: Democratising Automation - Citizen Development and the Role of AI
4:55 PM - 5:20 PMTrack 2Stream 2: AI and Economic Crime Detection and Prevention - Is the Future Here?
5:15 PM - 5:45 PMTrack 1Stream 1: Putting Customers First
5:20 PM - 5:45 PMTrack 2Stream 2: Emerging Threats – Relay Attacks
5:45 PM - 6:45 PM Networking Reception
Wednesday, November 29, 2023
8:00 AM - 9:00 AM Networking Breakfast
9:00 AM - 9:15 AM Opening Remarks
9:15 AM - 9:45 AMTrack 1Stream 1: Taking the Bank Branch to the Next Level: Experience Across Multiple Markets
9:15 AM - 9:45 AMTrack 2Stream 2: Digital Transformation in Retail Banking Services, with a Heart
9:45 AM - 10:15 AMTrack 1Stream 1: Managing Your Branch Network and Call Centre as One – A Branch Transformation Case Study
9:45 AM - 10:15 AMTrack 2Stream 2: Managing Customer Portfolios with Digital Sales Representatives
10:15 AM - 10:45 AMTrack 1Stream 1: The Geldmaat Journey
10:15 AM - 10:45 AMTrack 2Stream 2: Fintechs & Retail Banking
10:45 AM - 11:30 AM Networking Break
11:30 AM - 11:55 AM Product Innovation Driven by Customer Centricity
11:55 AM - 12:20 PM A Deep Dive into Payment Habits and the Cash Ecosystem in Spain
12:20 PM - 12:45 PM Key Trends in Retail Banking; What Do They Mean for You?
12:45 PM - 1:10 PM How to Create the Optimal Customer Journey
1:10 PM - 2:15 PM Networking Lunch
2:15 PM - 2:40 PM Evolution of Self-Service Networks Delivering Customised Experiences with Economies of Scale
2:40 PM - 3:05 PM Maintaining Access in Extreme Circumstances: A Ukrainian Perspective
3:05 PM - 3:30 PM Navigating the Declining Use of The "Must Have" Bank Branch
3:30 PM - 3:35 PM Closing Remarks

*Subject to change