Tuesday, November 28, 2023
2:50 PM - 3:30 PM
Stream 1: Branches & Bytes - Seamless Omnichannel Experiences in Retail Banking

The banking industry is at a crossroads. Consumers have gone digital, yet the branch remains a vital channel for sales and deepening customer relationships. Banks are challenged to create a seamless omnichannel experience across digital and physical.

Join this panel of banking CX and operational experts to learn how three leading banks are crafting strategies for exceptional branch experiences, including innovative design, use of technology in the branch and personalized services. Hear how these banks are integrating branch and digital channels to improve efficiencies and employee experience.

Robert Chaundy - RBR Data Services